About Jay

Areas of Expertise

ITSM PLATFORMS (IVANTI, LANDESK, SERVICENOW, CHERWELL) – CRM PLATFORMS (SALESFORCE, ORACLE, MICROSOFT) IT CONSULTANCY – APPLICATION PACKAGING AND DEPLOYMENT (MSI, FLEXERA, ORCA, ADMINSTUDIO) – REPORTING SOLUTIONS (IVANTI XTRACTION & DATA ANALYTICS, SQL, LANDESK, CRYSTAL) – OS VIRTUALIZATION (VMWARE, HYPER-V; PERSISTENT AND NON-PERSISTENT) – APPLICATION VIRTUALIZATION (LANDESK, APP-V) – UEV (APPSENSE)  – WINDOWS OS (UP TO WINDOWS 10 & 2016) – MOBILE DEVICE MANAGEMENT (AIRWATCH, MERAKI, LANDESK, IVANTI) – WINDOWS IMAGE CREATION AND DEPLOYMENT (UP TO WINDOWS 10) – MONITORING SOLUTIONS (HP, CA, SOLARWINDS, FIRESCOPE) – GENERAL DESKTOP SUPPORT TOOLS (NEXTHINK, LANDESK, IVANTI)​

Skills & Abilities

  • Technical skills include most general desktop and server applications. Hardware and networking skills include a variety of networking hardware, server hardware, desktop and laptop hardware and peripherals. Basically I have worked on and fixed everything from custom builds to IBMs and HP Proliants. Server-side skills include Ivanti LANDESK, Nexthink, Novell, Windows, Exchange, SQL, IIS, SharePoint, FireScope, SAP, Notes, DFS and some HTML, PHP, UNIX, SQL and Oracle.
  • Management skills include Resource, Change and Release, Project, Migration, Budgetary, ITIL, SOX and PCI Compliance.​

Professional Overview

Deployment Engineer @ NCSi (Current)

  • Focused on implementations, design, migrations and managed services of Ivanti (formerly LANDESK) products, including Endpoint Manager, Xtraction, Shavlik, Mobility and Data Analytics.
  • Hands-on design, implementation and migrations of afore-mentioned product(s).
  • Windows 10 migrations for several large customers using Ivanti Endpoint and AppSense products.
  • Provide advanced training and knowledge transfer during on-site consultancy to ensure the client’s team get the most out of their investment.
  • Meet with client’s management to provide expert guidance where needed, especially for larger enterprises.

Senior Consultant @ Network America (2017-2018)

  • Hands-on design, implementation and migrations of mainly Ivanti ITSM products.
  • Provided advanced training and knowledge transfer during on-site consultancy to ensure the client’s team gets the most out of their investment.
  • As part of the engagement, created / migrated all current settings. Recreated any packages and OSD images for use with new system.
  • Met with client’s management and provided expert guidance where needed, especially for larger enterprises.​​

Senior Consultant / TAM @ FireScope (2016-2017)

  • Technical skills include most general desktop and server applications. Hardware and networking skills include a variety of networking hardware, server hardware, desktop and laptop hardware and peripherals. Basically I have worked on and fixed everything from IBMs to HP Proliants. Server-side skills include LANDESK, Nexthink, Novell, Windows, Exchange, SQL, IIS, SharePoint, FireScope, SAP, Notes, DFS and some HTML, PHP, UNIX, SQL and Oracle.
  • Management skills include Resource, Change and Release, Project, Migration, Budgetary, ITIL, SOX and PCI Compliance.​

Senior Consultant @ Pangea Systems (2014-2016)

  • Hands-on design, implementation and / or migrations of mainly LANDESK, SCCM and FireScope products.
  • Provide advanced training and knowledge transfer during on-site consultancy to ensure the client’s team gets the most out of their investment.
  • As part of the engagement, create / migrate all current settings. Recreate any packages and OSD images for use with the new system.
  • Meet with client’s management to provide expert guidance where needed, especially larger enterprises.​​

Senior Engineer @ Regus (2012-2014)

  • Overall ownership and responsibility for the global LANDESK function at Regus, including any system upgrades and enhancements.
  • Developed, tested and deployed new applications and application updates on a weekly basis.
  • Ensured all 10,000 corporate devices and 8,000 mobile devices are patched on a regular basis and in line with Corporate IT Security Policies.
  • Worked with business units to identify and communicate insights and business implications / outages.​

Prior Relevant Experience

  • SONY, SENIOR ENGINEER (2006 – 2012): Mainly responsible for application creation, virtualization and deployment to circa 1,500 devices using Ivanti (formerly LANDESK). Team lead for the migration of the corporate standard from Windows XP and Lotus Notes to a standard unified platform of Windows 7 and Microsoft Exchange. I also led the outsourced development teams.

Education & Credentials

Certified Ivanti Administrator & Engineer (2018)

Certified FireScope Consultant (2013)​

Certified NexThink Consultant (2014)

MCSA – Windows Messaging (2003)

Master Certified Novell Administrator & Engineer (NetWare & GroupWise)

Training in ITIL, Prince2 and SoX

Associate Degree in Business Management (South Africa, 1997)

Personal Enhancement by gaining NLP Business Practitioner certification (2009)

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